Optimizing Manufacturing Plant Operations across PAN India.
Jubilant Foodworks, a giant in the food service industry, operates critical manufacturing plants where documentation speed is essential. They faced significant challenges with their previous vendor, specifically regarding delayed response times and resolution.
The most critical pain point was the high downtime at plant locations due to the late supply of consumables and spares. In a manufacturing environment, a printer down isn't just an inconvenience; it's a supply chain blocker.
We planned and managed consumables & spare inventory at local IRIS warehouses for immediate site deliveries.
Implemented a strict SLA for prompt response over the phone and immediate onsite engineer visits.
deployed dedicated local support teams to handle critical plant locations in Mumbai and across India.
Leveraged Xerox's robust hardware to handle the high-volume, rugged printing needs of a manufacturing floor.