+91 9871448989 himanshu.chawla@irisglobal.in

Reckitt Benckiser:
Zero Downtime Strategy

Implementing AI-driven consumables management for a Global FMCG Giant.

CLIENT

Reckitt Benckiser

INDUSTRY

Manufacturing (FMCG)

LOCATION

Pan India

SOLUTION

Xerox XWS & MPS

THE CHALLENGE

Breaking the Cycle of Manual Inefficiency

Reckitt Benckiser faced a critical operational bottleneck. Their existing vendor lacked 24/7 support, leading to high downtime in remote and critical locations.

The process for service and spare parts was entirely manual, causing significant delays in the supply of consumables. This manual dependency was incompatible with the speed required by a global manufacturing leader.

Critical Pain Points:
  • Manual processes for spares.
  • No 24/7 support availability.
  • High downtime in remote sites.

The Intelligent Solution

Automated AI Triggers

Configured system to automatically trigger toner booking when levels fall to 30%, eliminating manual ordering.

Xerox XWS Implementation

Deployed Xerox XWS software to track machine health and spare life in real-time.

Local Inventory Hubs

Managed inventory at IRIS local warehouses for immediate supplies, bypassing shipping delays.

24/7 Dedicated Support

Established a dedicated 24/7 support line to ensure zero-gap service coverage.

SUCCESS STORIES

Trusted by Industry Leaders

Real-world examples of our round-the-clock MPS solutions.